1. Introduction
Thank you for choosing QT LabX. We strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through our website.
2. Refund Eligibility
We offer refunds within 7 days from the date of purchase, provided the service has not been used or accessed. To be eligible for a refund, you must contact us within this period and provide your order details.
3. Non-Refundable Services
The following are non-refundable:
- Services that have been fully or partially used or accessed.
- Digital products or downloadable content.
- Customized or personalized services.
- Subscription fees after the 7-day refund period.
4. Refund Process
To request a refund, contact us at [email protected] with your order number and reason for the refund. Once your request is received and approved, we will process the refund to your original payment method via PayHere within 5 business days. Note that it may take additional time for the refund to appear in your account, depending on your payment provider.
5. Faulty or Incorrect Services
If a service is faulty or not as described, please contact us immediately at [email protected]. We will investigate and, if applicable, offer a replacement or full refund at no additional cost.
6. Changes to This Policy
We may update this Refund Policy periodically. Changes will be posted on this page, and significant updates will be communicated via email or in-Service notifications.
7. Contact Us
For questions or concerns about our Refund Policy, please contact us at [email protected].